Effective September 21, 2025
At Jewelry Galleria LLC ("we," "our," or "us"), we take great care in our customer service and strive to ensure every order is fulfilled exactly as placed. We understand that unexpected availability issues can occur and want to assure you that you will never be penalized for circumstances beyond your control.
If, for any reason, none of the items in your order are available, you will receive a full refund of:
We as a company will absorb these costs because it is not your fault that the items were unavailable. Your refund will be processed promptly and confirmation will be sent to you via email.
If you selected multiple items and only some items are unavailable, you will be refunded:
Coupon or Discount Codes: If you applied a coupon or discount to your order, the refund for each unavailable item will be adjusted proportionally to reflect the discount.
When an item is refunded, your shipping costs will be reassessed based on the remaining items in your order. If the updated order total falls into a different shipping tier, we will:
For example: If an unavailable item costs $80 and refunding this item moves your order into a higher shipping tier, your refund will be calculated as $80 minus the new difference in shipping cost.
A detailed email will be sent to you with a full breakdown of the refund calculation and shipping adjustment. If you have any questions or need clarification, you can contact our customer service team at support@thejewelrygalleria.com.
Refunds will be issued promptly to the original payment method. Processing times may vary depending on your bank or payment provider, but we will initiate the refund without delay once the issue is confirmed.
For any questions or concerns about this policy, please email support@thejewelrygalleria.com. Our team will gladly answer any questions and provide additional details if needed.